Service Coordinator
Full-Time position located in Wichita Falls, TX
About the Company
Netessentials provides outsourced technology services for customers through technology management, Help Desk Support, Security, IT Projects and IT Planning.
We are looking to hire a skilled Service Coordinator ensuring our office and business activities run smooth and efficient. This person will need excellent communication skills and the ability to organize and schedule with speed and accuracy.
Duties and Responsibilities:
- Answer incoming calls and dispatch support tickets
- Create and monitor service tickets (includes setup from inception to completion)
- Setup tickets properly by ensuring contacts, types, subtypes, SLA, resource, etc. are correct
- Able to identify potential problems or outages in a timely manner
- Follow-up on service performed to ensure customer satisfaction.
- Handling the procurement process
- Generate quotes that include hardware, software, and professional services based on needs provided by technical staff.
- Purchase orders from 3rd party vendors
- Follow procurement process with incoming equipment
- Scheduling for support staff
Service delivery, efficiency, profitability, and customer satisfaction are key metrics for success.
Qualifications:
- 1-3 years’ experience required
- Microsoft Office experience
- Windows 10 experience
- Experience/Knowledge is a huge plus in:
- Ticket system
- Quoting system
- Procurement
- ConnectWise Manage and Sell
- Bachelor’s Degree Preferred
- Technical knowledge is a plus, but not required.
Skills:
- Must be highly organized
- Must have a sense of urgency
- Detailed-oriented
- Ability to work in a fast-paced environment
- Possess excellent interpersonal and customer service skills
- Strong written and verbal communication skills
- Must be able to manage time effectively
- Ability to coordinate schedules
Physical demands:
- Must be able to lift up to 50lbs occasionally
Perks:
- Health insurance plans
- SIMPLE IRA retirement planning opportunities, cutting-edge training opportunities, company lunches and breakfasts, team awards, performance bonuses.
