Technical Support Representative
Type: Full-time
Experience: Entry-Mid-Senior level
Functions: Information Technology, Technical Support, Technology Consulting
Industries: Information Technology Services
Pay Description: Competitive Salary + Performance Bonuses
Job Description:
Our technical support representatives are responsible for identifying and resolving client technical concerns and problems by listening to client goals and needs and applying the technical, people, and common sense skills needed to achieve client satisfaction. Individuals in these positions will be expected to provide a full range of IT services and will be held accountable for client satisfaction, efficiency, and personal production while contributing to the overall success of the business.
Skills Required:
If you have at least 2-3 years supporting office technology including PCs, servers, network printers, etc…, we would like to talk to you. The more experience the better, of course, but we’re willing to talk if you like troubleshooting, resolving issues, and seeing our clients succeed. Our technical support representatives spend >75% of their time supporting clients remotely or on-site.
Qualifications:
- 2-3+ years of IT support experience, preferably in a technology consulting environment.
- A+, Network +, MCITP, and other technology vendor certifications
- Experience in troubleshooting and supporting a Windows environment
- Strong oral/written communication skills to communicate with non-technical clients as well as 3rd party vendors and allow clear and concise documentation of work performed.
- Experience in understanding business challenges and organzational goals and adapting technology solutions to assist clients in achieving those goals.
- A TEAM PLAYER who is self-motivated and self-sufficient.
What We Are Seeking:
We are seeking an individual that is motivated by delivering outstanding results to their clients and thrives in a fast paced, positive environment. Our clients rely on us to produce qualified IT professionals that exceed expectations, and we consistently deliver talented candidates that support our clients’ most demanding initiatives.
